Research on Integration of Core Elements of Environmental Services and Quality in High-Speed Railway Station
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摘要: 高铁枢纽环境品质影响旅客出行的活动体验与满意程度,也是实现枢纽整体协调与服务完整的基础保障。为探寻影响环境品质的关键要素,系统提升空间环境与综合服务,以我国典型的高铁枢纽车站为研究对象,梳理了环境品质的发展诉求与内涵特征;基于既有使用后评价研究结果,以指标评价高低、高分显现频次等环境特征重要程度作为潜在整合依据,通过对使用者体验联系密切的关键内容进行识别筛选与关联整合,重构形成以空间、设施、服务、自然与景观为架构的环境品质五类核心要素,并探讨其关联影响与作用方式。从空间效率、环境质量、综合服务等方面提出有利于品质提升的设计启示与优化策略,为后续高铁枢纽环境品质的保障以及规划设计的科学性与合理性提供借鉴和参考。Abstract: The environmental services and quality of high-speed railway station affects the travel experience and satisfaction of passengers, which is also the basic guarantee for the overall coordination and service integrity of the station. In order to find out the key facts that affect the environmental service qualities and improve the space environment and the integrated services as well, taking the typical railway station in China as the research object, the development demands of its environmental qualities and the connotation characteristics were combed. Based on the post-occupancy evaluation results, taking the importance of environmental characteristics such as evaluation level and high frequency as the potential basis, the key contents closely related to the user experience were extracted, and five core elements of environmental quality were reconstructed based on space, facilities, services, nature and landscape. Meanwhile, the paper discussed its related influence and modes of action, and put forward the design inspiration and optimization strategies from the aspects of space efficiency, environmental quality, comprehensive services, etc., which could provide some references for the guarantee of the environmental services and quality of high-speed railway stations as well as the scientificity and rationality of planning and design.
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